Refund Policy

At Hyvago, we want you to be super happy with what you get from us. Even though we focus on digital services like custom Hyva theme creation for Magento 2, we know that things don’t always go smoothly. Here’s how we deal with returns and refunds:

Service-Based Returns

Since all our stuff is digital and based on services, we don’t do returns in the usual way. But don’t worry; we’re all about fixing any problems you might have with our service.

Refund Policy

Eligibility: You can get a refund if certain things happen, like if we didn’t deliver the service, if you accidentally paid twice, or if we didn’t deliver what we agreed on in the project contract.

Request Timeline: If you want to ask for a refund, make sure you do it within 14 days from when the project starts.

Assessment: Our support and development team will take a good look at each refund request. If we find out there’s a real issue that hasn’t been resolved, we’ll start the refund process.

What’s Not Refundable

• We’ve already delivered services as promised.
• Delays caused by missing info or back-and-forth communication from your side.
• Any changes or extra features you asked for that are outside the original project scope.

Modifications and Revisions

We’re happy to offer a good number of revisions and tweaks based on your feedback so you feel great about the final outcome.

If you have any questions or worries about our return policy, just contact us. We’re always here to help!