1. Information we collect
We collect personal information only when you give it to us, for example when you send a contact form or project brief, or place an order. This may include:
- Name and email address
- Phone number (optional)
- Company name, store URL and project details you share
- Order details: the plan you choose, its price and currency, and billing information needed to invoice you
We do not use tracking pixels, third-party analytics or advertising cookies. Standard web server logs may record your IP address and browser type for security purposes; these are not linked to your identity.
2. How we use your information
- To respond to your enquiry or project brief
- To send a quote, scope or follow-up related to your request
- To process orders, issue invoices and provide the services you buy
- To comply with legal, tax and accounting obligations
We do not sell, rent or share your personal data with third parties for marketing.
3. Form submissions
Contact and project forms on this site are sent directly to our own mail server. Form data is used only to respond to your enquiry and is not shared with any third-party form service. A simple maths question protects the forms from spam; it does not track you.
4. Local currency and approximate location
To show prices in your local currency, we work out your approximate country from your IP address using a country database stored on our own server, so your IP address is not sent to anyone else for this. Only if that database is unavailable do we fall back to an external lookup service (country.is) over an encrypted connection.
We do not store your IP address or country for this purpose, and we never use it to identify you. If you click Accept in the cookie notice, the detected currency (for example "GBP") is remembered in a cookie so it doesn't need to be detected again. If you choose Essential only, it is not remembered. Whichever you choose, you can pick a currency yourself with the currency selector, and that choice is saved because you asked for it.
5. Orders and payments
When you order a plan online, we store your order (order number, plan, price, currency, name, email, company, store URL and any notes you add) on our server so we can invoice you, deliver the service and meet our accounting obligations.
If you pay by card, payment is handled by our payment provider (Stripe) on their secure page. We never see or store your full card details; Stripe processes your payment data under its own privacy policy.
7. Data retention
Enquiry data is kept for up to 24 months or until you ask us to delete it, whichever is sooner. Order and invoice records are kept for as long as tax and accounting law requires. You can ask us to delete enquiry data at any time by emailing [email protected].
8. Your rights
Depending on where you live, you may have rights under the GDPR (EU/UK) or other privacy laws, including:
- Access to the personal data we hold about you
- Correction of inaccurate data
- Deletion ("right to be forgotten"), subject to legal record-keeping duties
- Objection to processing
To exercise any of these rights, email [email protected]. We will respond within 30 days.
9. Data security
All pages use HTTPS, so form and order data is sent over an encrypted connection. Order records are stored outside the public part of our website, and access to enquiry and order data is limited to HyvaGo team members who need it.
10. Children's privacy
This site is not directed at children under 16. We do not knowingly collect personal data from minors.
11. Changes to this policy
We may update this policy from time to time. The "Last updated" date at the top of this page shows when it last changed.
12. Contact
For any privacy-related question:
- Email: [email protected]
- WhatsApp: +91 9839 374 777
- Address: Lucknow, Uttar Pradesh, India