1. Services
HyvaGo provides Magento 2 frontend development services, including Hyvä theme builds, migrations to Hyvä, module compatibility work, Hyvä Checkout and Hyvä Commerce implementations, and ongoing maintenance plans. Deliverables, timelines and pricing for project work are agreed in a separate written Statement of Work (SOW) or proposal. Maintenance plans bought online are governed by section 4 of these Terms.
2. Enquiries and quotes
Submitting a project brief or contact form does not create a contract. Project work begins only after a signed agreement or written confirmation of a proposal by both parties.
3. Payment for project work
- Fixed-price projects require a deposit (typically 50%) before work begins; the balance is due on delivery.
- Retainer services are billed monthly in advance.
- Invoices are due within 7 days unless otherwise agreed in writing.
- Late payments may incur interest at 2% per month on the outstanding balance.
4. Maintenance plans
Our Magento & Hyvä maintenance plans can be bought online. What each plan includes is described on the maintenance plans page at the time you order.
Monthly plan
Billed monthly in advance. You can cancel at any time; cancellation takes effect at the end of the current billing month. Unused hours do not roll over.
Annual plan
Billed upfront for 12 months at the price of 10 months (2 months free compared with paying monthly).
Free maintenance after a project launch
Pro Migration and Enterprise projects include 2 months of maintenance at no charge, starting on launch day. Continuing afterwards is optional, and plan pricing can be negotiated for your store.
Upgrading from monthly to annual
If you upgrade to the annual plan within 90 days of your first monthly order, you still pay the discounted annual price. After that period, upgrades are billed at 12 times the monthly price. Monthly fees already paid are not credited against the annual price.
Free Hyvä migration and Hyvä Checkout (annual plan)
The annual plan includes a Hyvä theme migration and a Hyvä Checkout implementation. Their scope, exclusions and scheduling are set out under "What the annual plan's free work covers" on the maintenance plans page, and the version shown when you place your order forms part of these Terms. Work outside that scope, Hyvä and third-party licence fees, and hosting are not included and are quoted separately.
5. Prices, currencies and taxes
Prices on this site are shown in your local currency where we support it (USD, GBP, EUR, INR, CAD, AUD, AED, SAR, CHF and SGD), otherwise in US dollars. The currency and amount shown at checkout, identified by its three-letter currency code (for example "GBP"), is the currency and amount you are charged. Your order confirmation and invoice show the same currency and amount.
Prices exclude taxes. Where tax applies (for example 18% GST for customers in India), it is shown as a separate line at checkout before you pay. Business customers outside India may need to account for VAT or similar taxes themselves under the reverse-charge rules of their country.
6. Delivery timelines
The committed delivery timeline is fully maintained when the server is purchased through us, because we can manage deployment, environment setup and configuration without depending on third-party access.
If you need a full server setup, Magento installation or configuration, migration support, performance optimisation or other custom work on your own infrastructure, the timeline may follow standard implementation timelines depending on the scope. An updated timeline will be agreed in writing before the work begins.
7. Revisions and scope
Each project includes a revision allowance stated in the SOW. Work outside the agreed scope is quoted and billed separately, and we will tell you before starting any out-of-scope work.
Customising third-party modules (adapting, extending or making them compatible with Hyvä) can take extra development hours. Those hours are not included in fixed-price packages and are quoted before the work starts.
8. Client responsibilities
You agree to provide timely access to your Magento environment, the credentials we need and feedback within the agreed timeframes. Delays caused by late feedback or access issues may shift delivery dates accordingly.
9. Intellectual property
Once final payment is received, you own the custom code created specifically for your project, with full rights to use, change and transfer it. We deliver that code in a GitHub repository owned by you. Themes built under the Pro Migration package are unique to your store and are not reused for other clients. HyvaGo keeps the right to use general techniques, methods and non-proprietary code components in future projects. We may mention your project name (not confidential details) in our portfolio unless you ask us not to in writing.
10. Third-party software
Hyvä licences (such as Hyvä Checkout, Hyvä UI and Hyvä Commerce), Magento extensions and other third-party software remain subject to their own licence terms and costs. HyvaGo is not responsible for third-party software limitations, bugs or licence fees.
11. Warranties and liability
We will perform our work with reasonable skill and care. We do not warrant that a completed theme will be free from all bugs indefinitely, as Magento updates and third-party extensions may introduce compatibility issues after handover.
Our total liability for any engagement is limited to the fees you paid for that engagement. We are not liable for indirect, consequential or lost-profit damages.
12. Confidentiality
Both parties agree to keep confidential any non-public business information shared during an engagement. A formal NDA is available on request at no extra charge.
13. Cancellation and refunds
Full refund terms are in our Refund Policy. In summary:
- If you cancel a project before work begins, the deposit is refunded in full.
- If you cancel after work has begun, you will be invoiced for work completed to date; any overpayment is refunded.
- Refunds for maintenance plans follow the maintenance section of the Refund Policy.
14. Governing law
These Terms are governed by the laws of India. Any disputes are subject to the exclusive jurisdiction of the courts in Lucknow, Uttar Pradesh, India.
15. Changes to these Terms
We may update these Terms from time to time. The "Last updated" date shows the current version. Orders are governed by the Terms in force when the order was placed.
16. Contact
Questions about these Terms? Email [email protected] or message us on WhatsApp at +91 9839 374 777. Address: Lucknow, Uttar Pradesh, India.