Full refund eligibility (projects)
We provide a 100% refund on project work when the server hosting is purchased and managed through us.
When your server is with us, we keep full control over deployment, backups, security and the project environment. That lets us cleanly reverse any work and guarantee a complete refund with no ambiguity over who has the assets.
Partial refund for client-managed servers
If the project is deployed on your own server or infrastructure, and you have access to project files, backups, themes or source code, a maximum refund of 50% applies.
This is because project assets such as custom themes, configuration and development work may already be transferred to or accessible by you. The 50% cap reflects the development effort already delivered.
Special case: full refund still possible
Even on a client-managed server, we may still give a full refund if all of these conditions are met:
- No production use or deployment has taken place
- No copies of our themes, code or custom work have been kept
- You confirm in writing that our code, design or assets will not be reused, shared or implemented elsewhere
These requests are reviewed case by case and confirmed in writing before any refund is issued.
Maintenance plans
Monthly plan
You can cancel at any time, and no further payments are taken. The current month is not refunded, because its hours and monitoring are already reserved for you.
Annual plan
- Within 14 days, before any work starts: full refund.
- After work has started: we refund the annual fee minus (a) the monthly plan price for each month or part-month used and (b) our standard price for any included Hyvä migration or Hyvä Checkout work already delivered or in progress.
- The included migration and Hyvä Checkout are part of the annual plan and can't be exchanged for cash.
Refunds are paid in the same currency and to the same payment method you used, so the amount matches your original order.
Additional notes
- Refund requests must be made within the review period stated in your SOW or proposal (projects) or as described above (maintenance plans).
- Third-party licences (including Hyvä Checkout, Hyvä UI and Hyvä Commerce), paid extensions, server costs and external service charges are non-refundable.
- Custom development completed to approved requirements may only qualify for a partial refund.
- Approved refunds are processed within 7–10 business days. Your bank may take a few more days to show the money.
We always handle refund requests professionally and fairly, based on project status and use. If you have a concern, please contact us first; we prefer to resolve issues through conversation.
How to request a refund
Email [email protected] with your order or project number, or message us on WhatsApp at +91 9839 374 777. Address: Lucknow, Uttar Pradesh, India.